NTL decided to 'upgrade' my connection. Unfortunately they forgot to check their records - my cable modem (which they supplied and which they own) could not handle the upgrade. My connection stopped working.
I'm now back online, the engineer said that all he's done for the last week is change over cable modems, which rather begs the question of why they didn't check their records, change over the modems gradually and THEN upgrade the line speeds?
Right hand, this is the left hand. Look at what I'm doing today.