Last night I made an order on Amazon.co.uk [my wishlist, it's worth a shot!], I didn't need it in a hurry and so merged it with a larger order which is due at the end of september in order to save on the postage costs. I got the "merge done" screen, but not the emails and to be honest I did not give it a second thought, email can take time.
Today I got the "your order has been dispatched" message, with lots of postage charges that I would have avoided with the merge. Ack.
I was going to email amazon today to see if my big order could be split into two medium orders (each above the free postage point), but instead I have had to navigate their "contact us" hierarchy in order to find a box to fill in and open a discussion on this issue with them.
I am not amused.
In related news, Amazon is now blogging, well the web services bit, anyway.
[Edit: 7/9/05 (september, for the middle enders out there), Amazon are refunding the postage, which is good, however I was told that if ordering things from stock then the combine orders may not happen as the item is processed almost immediately. What is the solution in this case? The only thing I can think of is to order an extra item with a delay, combine, then cancel the extra item. This is a bit of a pain, and there should be an easier way, i.e. instead of checking out, you could have the option to combine at that stage.]